Overview
Join to apply for the General Assistant, Part time role at Newcastle University.
Salary: £24,320.00 per annum pro rata. Newcastle University offers a generous holiday package, pension schemes and health and wellbeing initiatives. Closing Date: 17 October 2025.
The Role
Newcastle University is seeking enthusiastic and customer-focused General Assistants to join our vibrant campus café network. This is an opportunity to be part of a friendly, fast-paced team delivering high-quality coffee and outstanding service to students, staff and visitors.
We Have The Following Opportunities Available
* Weekday shifts – 20 hours per week, 33 weeks per year (Term Time)
For informal enquiries please contact catering@ncl.ac.uk
Key Accountabilities
* Prepare and serve a range of hot and cold beverages to high standards.
* Deliver exceptional customer service in a welcoming and inclusive environment.
* Maintain cleanliness and hygiene of the café area in line with food safety standards.
* Operate tills, handle cash and card transactions accurately.
* Support stock management, including deliveries and restocking displays.
* Work collaboratively with colleagues to ensure smooth day-to-day operations.
* Uphold Newcastle University’s values of sustainability, diversity and community.
About You
* Previous experience in a customer-facing hospitality role.
* Previous Barista experience is desirable for this role.
* Passionate about coffee and keen to deliver a top-quality product.
* Friendly, approachable, and a proactive team player.
* Able to work efficiently in a busy environment with attention to detail.
* Flexible to work shifts across weekdays and occasional weekends.
* Food hygiene certificate (desirable, but training can be provided).
* A Full UK Driving License is desirable for this role.
Why join Newcastle University?
* A supportive and inclusive workplace culture.
* Staff development and barista skills training.
* Access to University facilities, discounts, and wellbeing initiatives.
* Be part of a university community committed to sustainability and innovation.
The Person (Essential) – Knowledge, Skills and Experience
* Literate and numerate.
Desirable
* COSHH and Manual Handling Training.
* Barista Training.
* Knowledge of Health and Safety.
Attributes and Behaviour
* Customer focussed approach
* Clear communication
* Good team worker and able to work independently
* Flexible and adaptable
* Standards orientated
* Ability to prioritise workload and stay calm under pressure
* Positive approach to personal and skill development
* Able to work in other locations as required
* Experience in customer-oriented service environment
* Reliable and dependable
Qualifications
* Desirable: Food Safety for Caterers Level 2 Certificate
Newcastle University is committed to equality and inclusion. We are an equal opportunities employer and welcome applications from individuals who can contribute to the diversity of our university and student population. We hold the Athena SWAN Silver Award and the Race Equality Charter Bronze award, and participate in the Euraxess initiative. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria.
Requisition ID: 28478
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