Food & Beverage Manager Luxury Hotel & Spa
Hertfordshire
£50,000 + Benefits
Full-Time
A luxury hotel and spa are seeking an experienced Food & Beverage Manager to oversee the Brasserie, Terrace, Conservatory Bar, and Room Service operations. This is a hands-on leadership role, ideal for someone who is guest-focused, operationally strong, and passionate about high standards.
Key Responsibilities:
Leadership & Team Development
* Lead, train, and develop the F&B team across all outlets
* Deliver engaging daily briefings, staff rotas, and performance reviews
* Promote a positive, inclusive, and high-performing culture
Guest Experience
* Ensure consistent 5-star service across all touchpoints
* Handle guest feedback and complaints professionally, following up with effective solutions
* Oversee VIP arrivals and special requests to ensure personalised service
Operations & Compliance
* Manage day-to-day operations, ensuring efficiency, cleanliness, and health & safety compliance
* Uphold all SOPs, legal requirements, and food hygiene regulations
* Monitor and maintain venue presentation standards at all times
Financial & Strategic Management