About the Role
We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community.
This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role.
Key Responsibilities
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Deliver high-quality tenancy and estate management services
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Conduct regular estate inspections and tenancy visits
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Investigate and resolve incidents of anti-social behaviour (ASB)
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Engage with residents from diverse backgrounds to provide advice and support
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Work collaboratively with internal teams and external agencies
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Maintain accurate case records and documentation
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Take enforcement action when required in line with housing policy
Person Specification
We are looking for someone who is:
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Approachable, empathetic, and confident in face-to-face interactions
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Skilled in holding effective, and at times challenging, conversations
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Organised and able to manage a diverse caseload
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Comfortable working independently and exercising sound judgement
Preferred Experience:
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Previous experience in social housing or tenancy management is highly desirable
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Candidates from relevant sectors with transferable skills will also be considered, including:
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Former police officers
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Social workers
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Estate agents
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Debt or money advisors
If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd