Overview
Join to apply for the Customer Care Advisor role at Motorpoint.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we share a vision: to be the Car Buyer’s Champion, delivering unrivalled Choice, Value and Quality.
We aim to create a fantastic place to work so we can deliver the best possible experience for our customers. If you want to work with a motivated team who are proud, happy, honest and supportive, and who work together, Motorpoint could be the place for you.
Role details
Role: Customer Care Advisor
Salary: £12.25 per hour (£23,887.50 per annum)
Location: Derby (Shelton House)
Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm
Responsibilities
As part of the Customer Care team, you will:
* Provide inbound/outbound calls and live webchat to deliver excellent customer service
* Offer specialised and dedicated support to customers after vehicle purchase from Motorpoint stores
* Resolve issues and capture feedback to improve the customer experience
* Ensure customer interactions are handled with compassion and in accordance with processes
* Interact with colleagues across the business and liaise with branches to resolve issues
* Log customer contact compliantly and keep records updated
Customer Care is a fast-paced environment with opportunities to learn about the business and how teams work together to achieve excellence.
What we want from you
* Ability to deal with end-to-end complex resolution queries
* Ability to handle a wide range of customers, from general enquiries to highly complex issues/complaints
* Organisation: manage several cases at once
* Prioritisation: prioritise tasks according to complexity
* Collaboration: work well with the team
* Concise written communication via emails, letters and other methods
* Decision making: take a holistic view and act appropriately given workload
What is in it for you?
* Paid time off every month for personal activities
* 31 days holiday plus additional days off for occasions such as a birthday or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts & cash back at retailers and restaurants through the My M.O.T platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training
* Quarterly team socials and team events
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
Closing/date and equal opportunity
Closing Date: 22nd September 2025
Please note, this role may close earlier if a high volume of suitable applications are received. We encourage applications from people of all backgrounds and will remove any barriers to applying where possible.
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