Salary: £28,000 - 28,000 per year Requirements: Strong knowledge of IT systems – can manage computer rules (GPO), control access to files/folders, keep systems secure, handle certificates, manage IP settings (DHCP), and fix website/server lookup issues (DNS). Confident working with Active Directory (AD) – can set it up, make changes, move it to new servers, and fix user or system problems. Good at maintaining and fixing computers – can troubleshoot and resolve most issues on staff workstations. Good understanding of networking – including routers, switches, Wi-Fi access points, network protocols, and fibre connections. Understands virtualization – experience using virtual machines and managing virtual environments. Experienced with backup systems – can set up, manage, and ensure backups run smoothly. Experience managing firewall settings – can configure and maintain firewall rules and security. Responsibilities: Respond to client IT support requests via phone, email, and ticketing systems. Troubleshoot hardware, software, network, and peripheral issues. Manage and update support tickets, escalating complex issues appropriately. Assist with IT installations, upgrades, and ongoing maintenance. Communicate clearly and professionally with clients to ensure timely resolution. Contribute to maintaining a knowledge base and technical documentation. Technologies: Active Directory Firewall Hardware Support Network Security More: We are a fast-growing managed services company that specializes in delivering IT, print, and communications solutions to businesses across the UK. We are looking for an IT Support Technician to join our dynamic support team. This role serves as the first point of contact for IT support, providing technical assistance and troubleshooting to ensure smooth business operations. last updated 4 week of 2026