Overview
An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills. This role will focus on supporting the deployment of critical infrastructure across multiple sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust's digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational and clinical priorities.
The ICT Infrastructure Technician will be responsible for installing, configuring and maintaining infrastructure components, including servers, switches, and virtual environments, across two data centres and three operational contact centres. They will ensure the performance, security, scalability and resilience of the CAD infrastructure, while also supporting disaster recovery planning, data protection measures and system testing. The post holder will act as a 3rd line technical expert throughout the project, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards. They will maintain accurate technical documentation, support asset management processes and work closely with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services.
Responsibilities
* Install, configure and maintain infrastructure components (servers, switches, virtual environments) across two data centres and three operational contact centres.
* Act as a 3rd line technical expert for the CAD project, providing hands-on support for incident resolution, monitoring and escalation.
* Ensure performance, security, scalability and resilience of the CAD infrastructure; support disaster recovery planning and data protection measures; conduct system testing.
* Maintain accurate technical documentation and support asset management processes.
* Collaborate with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to BAU services.
Qualifications / Skills
* Experience as an ICT Infrastructure Technician with strong infrastructure background.
* Technically skilled, motivated and adaptable with excellent problem-solving, communication and organisational skills.
Benefits and Additional Information
* Holiday entitlement of 27 days, rising to 29 days after 5 years of service and 33 days after 10 years of service, plus an additional 8 days bank holiday (pro rata for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
* NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
* Ability to join our staff networking groups (as a member, ally or just for interest).
* Corporate Induction: We will book your Corporate Induction as soon as possible (depending on availability). All new starters need to attend our Corporate Induction in person, held over one and a half days from our educational centres based in Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent once your start date has been confirmed.
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