Royal Voluntary Service has an opportunity available for a Deputy Manager to join our team at the Sunderland Royal Hospital. You will join us on a full-time, permanent basis and in return, you will receive a salary of £24,023 per annum. About the Deputy Manager role: The Deputy Retail Manager supports the Retail Manager in the day-to-day running of a shop/café(s), ensuring the delivery of operational excellence in line with the RVS mission and values. They assist the Retail Manager in the leadership of the team to produce excellent customer service and store standards in order to drive profitability. Provide support and direction in the delivery of key performance indicators Assist the Retail manager in the achievement of sales budgets and cost control Delivery of exceptional shop/café standards and friendly, helpful and efficient customer service levels in the sites Compliance of all statutory standards policies and procedures including Health and Safety, Food Hygiene, Data Protection, Stock Control and other operating policies and procedures Cascade regular communication and dealing with employee/volunteer issues as they occur Deliver coaching, mentoring and training to the team in order to ensure compliance with Royal Voluntary Service Policies and Procedures and the delivery of operational excellence Hours: 35 hours per week, with flexibly around a 7 day rota. Benefits 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face sessions counselling included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society What you'll bring as our Deputy Manager: Decicion Making: Is able to deal with day-to-day operational decisions across all areas of responsibility, working within set parameters of policies and procedures. Analysis and Initiative: Ability to understand and interpret data and utilise, for application on a day-to-day basis. Planning: Information cascades, setting tasks and monitoring outcomes. Short term planning and routine processes. Physical Rotas and resource planning Financial – Facilitate stock management process. Particular emphasis on accurate receipt of delivery and replenishment. Establishing positive and effective relationships with: Volunteers & Staff: Daily, continuous, 2 way contact. Exchange of information and direction either formally or informally. Please refer to the role profile available to view on this vacancy for full details of this opportunity. If you feel have the skills and experience to become our Deputy Manager please click ‘ apply’ today, we’d love to hear from you! The closing date for this role is 30 June 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.