RECRUITMENTiQ is working in partnership with a Scottish software pioneer, transforming how law firms manage their practice with our innovative CaseLoad platform. Backed by a global leader in legal technology, we're accelerating into a dynamic phase of growth with big ambitions to become Scotlands go-to solution for legal case management.
To support our continued expansion, were growing our Implementation Team and looking for a talented and motivated Training and Implementation Consultant. If youre passionate about client success and eager to make a difference in legal technology, this is your moment.
The Role
As a Training and Implementation Consultant, youll be the essential link between the business and our clients during their onboarding journey. Whether youre guiding brand-new users or helping seasoned firms adopt new features, youll ensure they get the very best from Caseload.
Youll work hand-in-hand with our 6-person Training & Implementation Team, collaborating across departments including Data Migration, Software Development, Technical Support, and Business Development to deliver smooth rollouts and high-quality training experiences.
This role is perfect for someone with a background in legal practice or legal tech, who thrives on communication & attention to detail, and creating real impact for clients.
Responsibilities
* Managing end-to-end implementations: system setup, client configuration, and user training
* Building lasting relationships with clients and stakeholders to support project success
* Translating complex legal and accounts processes into seamless system functionality
* Delivering tailored training via remote sessions and in-person visits from one-to-one to group formats
* Creating support materials like video tutorials and training documents
* Following up post-implementation to ensure successful adoption and client satisfaction
* Collaborating with technical teams to resolve issues and spot enhancement opportunities
* Integrating third-party apps with CaseLoad where required
* Staying current on platform updates and legal tech trends
Required Skills and Experience
* Experience with legal case management systems (e.g. Denovo, LEAP, Clio, Lawware)
* Strong understanding of legal workflows and operations
* Proven experience managing client onboarding or software implementations
* Excellent communication, presentation, and interpersonal skills
* Great organisational skills with the ability to juggle multiple projects
* Business analysis experience (e.g. requirements gathering, UAT, mapping)
* Strong grasp of software training and user mentoring
* Change management and client success know-how
* Eagerness to quickly get to grips with software updates
* Familiarity with legal accounts/cashroom processes
* High IT literacy, including Microsoft Office and remote meeting tools
Desirable Skills and Experience
* Background in a legal department or firm
* Experience using Caseload
* SOLAS qualification
* Experience working remotely or in a hybrid legal tech environment
Benefits
* Competitive salary of £40,000£45,000, based on experience
* Hybrid working with flexibility and occasional client site visits
* Private medical insurance
* Company pension scheme
* Full onboarding and mentorship
* All IT equipment provided
* A supportive, team-oriented work culture
* The opportunity to be part of Scotlands most exciting legal tech growth story
If youre ready to help transform the legal industry in Scotland and thrive in a collaborative, forward-thinking environment - wed love to hear from you. Send your CV and cover letter to be considered for this position.
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