Job Title: Tenancy Enforcement Officer
Location of work: Town Hall
Salary: £35,445 - £50,916
Basis: Permanent Full time
About the Role
This role will play an important role in ensuring landlord compliance with the Renters’ Rights Act 2025 and other housing legislation. You will help safeguard tenants from unfair and poor practices such as illegal eviction, and enforce housing standards in the private rental sector, assisting residents to live safely and securely in their homes. The position involves investigating complaints, conducting property inspections and providing specialist advice, advocacy, and casework support to tenants affected by relevant issues in the private rented sector.
It involves liaising with landlords and letting agents and taking enforcement action where necessary, in line with the Council’s Enforcement Policies, to uphold tenants’ rights and improve housing conditions. The role will focus on supporting private rented sector tenants and ensuring landlords comply with new legal requirements in relation to the Renters Rights Act 2025.
About the Person
The successful candidate will have:
• Knowledge of the law around regulation of private sector housing, including tenancy relations;
• Experience of inspecting and enforcing standards in residential property;
• Great communication skills;
• Effective negotiation skills, including the ability to handle adversarial situations in an effective and professional manner;
• An investigative and analytical approach;
• Excellent time management skills;
• Strong IT skills and be able to produce clear reports and case records; and
• An alignment with our organisational behaviours of being Positive, Supportive, Flexible and Innovative.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Katie Jackson, Environmental Health Manager, on 01737 276309.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.