Job Description
Customer Success Manager
London - office based
About Our Client
Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance, and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. Their close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments.
About the Role
We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience.
Key Responsibilities
1. Guide new customers through the onboarding process, ensuring a smooth and successful implementation.
2. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their needs.
3. Drive customer retention and identif...