To clarify and identify of requested and required spare parts for our customers and to support to create spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management system
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Tasks and Qualifications:
Tasks:
1. Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs
2. Identification of required spare parts based on documentation and IT systems (SAP)
3. Archiving of all necessary technical data in appropriate CRM/SAP systems
4. Ensuring the correspondence of requested and suggested spare parts
5. Coordinate and plan technical customer inquiries and their elaboration
6. Carry out product optimizations on old equipment
7. Preparation of spare parts/catalogs as a basis for spare parts supply concepts
8. Development of new solutions in case of obsolete parts or necessary replacement solutions
9. Harmonisation and standardisation of third-party spare parts lists
10. Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to
Experience:
11. Successfully completed technical training and/or further training in the specialist areas of electronics, mechatronics, mechanical engineering
12. Several years of experience in the spare parts sector, especially in ensuring service levels
13. An analytical mindset with in-depth knowledge of process optimization, conceptual skills
14. High Level experience in working with CRM systems
15. Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module), CAD knowledge beneficial
16. Distinct customer and service orientation
17. Organizational skills, commitment, very independent working style
18. a target- and solution-oriented way of working, as well as high customer orientation with communication and negotiation skills