To clarify and identify of requested and required spare parts for our customers and to support to create spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management system We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ “Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.” Tasks and Qualifications: Tasks: Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs Identification of required spare parts based on documentation and IT systems (SAP) Archiving of all necessary technical data in appropriate CRM/SAP systems Ensuring the correspondence of requested and suggested spare parts Coordinate and plan technical customer inquiries and their elaboration Carry out product optimizations on old equipment Preparation of spare parts/catalogs as a basis for spare parts supply concepts Development of new solutions in case of obsolete parts or necessary replacement solutions Harmonisation and standardisation of third-party spare parts lists Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to Experience: Successfully completed technical training and/or further training in the specialist areas of electronics, mechatronics, mechanical engineering Several years of experience in the spare parts sector, especially in ensuring service levels An analytical mindset with in-depth knowledge of process optimization, conceptual skills High Level experience in working with CRM systems Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module), CAD knowledge beneficial Distinct customer and service orientation Organizational skills, commitment, very independent working style a target- and solution-oriented way of working, as well as high customer orientation with communication and negotiation skills