IT 1st Line Support Technician
📍 Southend-on-Sea
💰 Competitive Salary (based on experience)
About the Role
We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.
This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.
You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation.
Key Responsibilities
Provide first-line IT support, responding to helpdesk tickets efficiently and professionally
Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks
Escalate more complex issues to 2nd/3rd line support when required
Assist with maintaining IT systems, including:
Microsoft 365 environment
Active Directory user accounts
Network infrastructure and Wi-Fi systems
Security systems such as antivirus and device monitoring
Support ongoing maintenance of IT equipment and infrastructure
Keep accurate records of support tickets, resolutions, and equipment inventory
Monitor IT systems to ensure performance, security, and compliance
Provide clear communication to users, explaining technical issues in a user-friendly way
What We're Looking For
Essential:
Experience troubleshooting IT hardware and software issues
Strong communication skills - able to explain technical issues clearly to non-technical users
Passion for IT and awareness of current trends and technologies
Self-motivated with the ability to manage workload and respond to priorities effectively
Desirable:
Experience working within an IT helpdesk or support environment
Exposure to Microsoft 365 and Active Directory administration
Background in customer-facing roles
Relevant IT qualification (Level 2/3 or equivalent)
Full UK driving licence
About You
You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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