A chance to join Zest as a Customer Retentions Advisor where you will be fully trained, supported and rewarded.
Zest provides peace of mind to our customers through our comprehensive appliance service plans and reliable repair service.
You will work within our Retentions Department presenting tailored solutions to meet customer needs and demonstrating the value of staying with our trusted brand by communicating and promoting the benefits of our appliance service plans.
Primarily, you will engage with customers who are considering ending their relationship with us to address their concerns and deliver exceptional service, turning challenging conversations into positive outcomes.
We offer you:
Competitive salary of £25,000 - £26,750 (dependant on experience), plus uncapped commission, OTE £40,000.
Holiday entitlement of 22 days holiday (rising to 27) + bank holidays off.
37.5 hours per week, 9-5 Monday to Friday.
Wages and commission paid weekly, so every Friday is payday!
️ Modern offices in central Bournemouth, spend your breaks at the beach!
Onsite chef and subsidised meals.
Regular social events to connect with your colleagues.
Comprehensive training and coaching.
Health cash plan, virtual GP, counselling and wellbeing support.
Main Responsibilities:
* Communicating over the phone with new or existing customers to retain lost business.
* Using negotiation and influencing skills to discuss the features and benefits of the cover to reinstate customer policies.
* Handling calls to a high standard, taking ownership of customer queries to ensure they are dealt with professionally.
* Identifying cross sale opportunities and proactively promoting these where relevant for which you will earn extra commission.
* Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs.
What we are looking for:
* Excellent communications and negotiation skills.
* A customer-centric mindset with the ability to empathise and understand customer needs.
* Problem-solving prowess to address concerns effectively.
* A proactive approach and the drive to achieve retention targets.
* A chance for individuals to shine and be celebrated - apply now to see for yourself...
Job role: Full time, office based
Ref: CRA042025
Website: www.zestplan.com
All applications will receive a response within 7 days.
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