1 day ago Be among the first 25 applicants
* Location: DPD Lincoln Depot, Electric Avenue, Withan St Hughes, Lincoln, LN6 9B
* Days of Work: Monday - Friday
* Hours of Work: 09:00 - 17:30
Company Description
* Contract: 6 Month Fixed Term Contract - 37.5 Hours Per Week
* Location: DPD Lincoln Depot, Electric Avenue, Withan St Hughes, Lincoln, LN6 9B
* Salary: £23,400
* Days of Work: Monday - Friday
* Hours of Work: 09:00 - 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
* Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
* Carrying out thorough investigations for missing parcels and resolving delivery disputes
* Promoting company products and services to new and existing customers
Qualifications
What we’re looking for;
* You will have proven and demonstrable experience of working in a fast paced customer service environment
* You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
* You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
* Excellent administration skills with the ability to use Microsoft Office programmes
* Demonstrate high levels of self-motivation and initiative to effectively problem solve.
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Truck Transportation
Referrals increase your chances of interviewing at DPD UK by 2x
Get notified about new Customer Service Advisor jobs in Lincoln, England, United Kingdom.
Witham St Hughs, England, United Kingdom 2 weeks ago
Greater Lincoln Area, United Kingdom 1 week ago
Lincoln, England, United Kingdom 1 week ago
Customer Service Representative (Hybrid - 3x per week on site)
Milton, England, United Kingdom 6 days ago
Newark-On-Trent, England, United Kingdom 1 month ago
Greater Lincoln Area, United Kingdom 2 weeks ago
Brigg, England, United Kingdom 6 days ago
Brigg, England, United Kingdom 6 days ago
Greater Lincoln Area, United Kingdom 8 hours ago
Brigg, England, United Kingdom 2 days ago
Retail Customer Advisor (Newark) - 12 hours
Newark-On-Trent, England, United Kingdom 3 hours ago
Lincolnshire, England, United Kingdom 3 weeks ago
Lincoln, England, United Kingdom 1 day ago
Worksop, England, United Kingdom 4 weeks ago
Newark-On-Trent, England, United Kingdom 3 weeks ago
Newark-On-Trent, England, United Kingdom 1 month ago
North Lincolnshire, England, United Kingdom 6 days ago
Lincolnshire, England, United Kingdom 4 weeks ago
Greater Lincoln Area, United Kingdom 6 days ago
Lincolnshire, England, United Kingdom 1 month ago
Lincoln, England, United Kingdom 5 months ago
Little Grimsby, England, United Kingdom £10.20-£12.41 1 month ago
Worksop, England, United Kingdom 6 days ago
Lincolnshire, England, United Kingdom 1 day ago
Worksop, England, United Kingdom 5 days ago
Blyth, England, United Kingdom 2 weeks ago
Brigg, England, United Kingdom 20 hours ago
Louth, England, United Kingdom 1 month ago
Reception and Customer Service (Placemaker)
Blyth, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr