Typing of Sleep Specialist Nurse clinics, admin dictations, prioritising work according to changing demands and adhering to Trust guidelines of dictation turnaround. Ensuring patient details are accurate and up to date. General Administration, message taking and enquires are processes in a reasonable time frame. Liaising and communicating with a wide variety of health care professionals and admin support.
Booking clinic appointments and tests. Answer the telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently. To handle difficult situations in a calm and professional manner Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard. To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.
Escalating potential breach patients to senior management, according to Trust guidelines and policy. To manage and prioritise own workload and be able to work independently. Monitor pathology, laboratory and x-ray reports through ICE and present to clinicians and nursing staff. Ensure clinics are fully utilised and booking appointments in the appropriate slots/template.
Escalate any departmental concerns or operational issues that prevent service delivery to the line manager. Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.
We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.