You will work as part of the management team and be responsible for the Administrative & Clerical Team to coordinate the administrative RTT pathway for patients, and with the Medical Secretary Supervisor, Waiting List team and Deputy Operations Manager to coordinate the work of the specialty admin team, ensuring there is effective co-operation between departments involved in the delivery of services for the RTT pathway, cancer and trauma services.
You are responsible for the collection of accurate and timely data regarding patients, and ensuring that both outpatient and inpatient capacity is sufficient for demand both in real time and looking forward.
You will be actively involved in service improvement programmes to streamline the patient pathway and improve the quality of patient care. You will also support and coordinate on strategic plans for services.
Main duties of the job
The role will involve working with a range of staff across the entire organisation, but particularly in the Kent & Canterbury Hospital Care Group. The post will be within Trauma & Orthopaedics but you may be asked to provide immediate support to other areas when necessary. Excellent communication and interpersonal skills and the ability to work flexibly are essential.
The emphasis of this post will be on both elective surgery and out-patient bookings, following patients through the whole 18-week pathway as well as the smooth running of our Trauma services.
You will be expected to effectively lead on appropriate plans to identify and escalate gaps in capital/revenue items and help support the development of projects relating to these gaps.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
Person specification
Qualifications
* Minimum of 5 GCSEs or equivalent A -C including Maths and English
* Management qualification or educated to Degree level
* Evidence of continued professional development
Skills and Experience
* At least 3 years operational supervisor experience working in a complex, multi sited, multi-professional organisation
* Previous experience of managing challenging targets within tight deadlines
* Previous experience of managing a range of staff groups, including managing performance.
* Previous experience of managing projects at operational level.
* Demonstrable understanding of demand and capacity management.
* Previous NHS experience Operational experience within an acute Trust
* Knowledge of doctors rotas
Governance
* Knowledge of budgetary Systems.
* Knowledge of organisational structure and operating policies
Personal & Professional Attributes
* Knowledge of Referral to Treatment pathway management.
* Management processes and procedures
* Project monitoring.
* Knowledge of how to draft reports.
* Knowledge of PAS
* Knowledge of business case procedures
Other Requirements
* Upholds and role models the Trust values
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
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