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1st Line Service Desk Engineer, Sandiacre
Client: Air IT
Location: Sandiacre
Job Category: Other
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EU work permit required: Yes
Job Reference: 5430b3eed832
Job Views: 5
Posted: 18.06.2025
Expiry Date: 02.08.2025
Job Description:
Are you ready to embark on an exhilarating journey into IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We aim to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. We need YOU to help us achieve greatness!
The Role:
As a 1st Line Service Desk Engineer, you'll be the first point of support for our clients' IT-related queries. Your role involves providing efficient customer service, diagnosing and resolving issues, and ensuring top-notch support.
Specifically, you'll:
* Provide excellent customer service to end-users and stakeholders
* Act as the primary contact for technical service requests
* Keep detailed records throughout the ticket lifecycle
* Deliver high-quality first-time fixes with troubleshooting skills
* Escalate complex issues and manage workload to meet SLAs
About You:
* Previous experience in IT support
* Exceptional customer service and problem-solving skills
* Proficiency in the latest Microsoft technologies
* Strong troubleshooting abilities with Microsoft Office and Windows desktops
* Knowledge of Active Directory, Group Policy, and DNS; eager to learn and develop
The Benefits:
Joining us offers:
* Hybrid working options
* 25 days annual leave plus bank holidays
* Ongoing learning and development
* Cycle to work scheme and technology vouchers
* Enhanced family leave
* Celebration day – an additional day off each year
* Salary sacrifice pension
* 2 paid volunteer days to support community efforts
* Company social events and competitions
* Discount and Cashback Scheme
* Group Income Protection
* Life Insurance
* EAP and Virtual GP Service
At Air IT, we're a family that values diversity and equal opportunities. Join us in creating an inclusive environment where our work can truly shine!
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