Overview
Resident Liaison Officer - Ealing
3 month temp contract with likelyhood of extension for the right candidate £18.71 Umbrella pay or £14.09 PAYE. Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Stevenage, Chelmsford and some areas in north london / Kings Cross. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stevenage, Chelmsford and some areas in north london / Kings Cross.
Responsibilities
* Keep residents informed about project progress, communicating updates and any alterations to the schedule.
* Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff.
* Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
* Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency.
* Ensure a seamless workflow with minimal disruption during the project.
* Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
* Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
Qualifications / Skills
* Exceptional communication, people skills and the ability to work collaboratively.
* Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months.
* Reliable, good timekeeping and ability to work independently and as part of a team.
* Ambitious, innovative, and self-motivated.
* Ability to work as part of a team.
* Good computer skills and knowledge of Microsoft Office.
* Must have driving license and access to vehicle.
How to Apply
If you possess the required experience and skills, please submit your CV to the job ad today!
Contact / For further details
For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)
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