Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort
Join to apply for the Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort role at The Estée Lauder Companies Inc.
Job Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share by remaining consumer-focused. They are accountable for achieving this through:
* Reflecting a credible and professional Brand image to all internal and external consumers at all times
* Maximising sales through selling, providing excellent service, and maintaining retail standards
* Adhering to store, Brand, and Company procedures and guidelines
* Understanding daily/weekly targets
* Staying informed about additional sales avenues like eventing, Omni, and digital channels
* Monitoring competitor activities and missed opportunities
* Leveraging social media to drive business and enhance Brand image
* Delivering the Brand Strategy and local marketing & event initiatives
* Ensuring excellent service levels and creating a culture of surprise and delight
* Representing the Brand values as an ambassador
* Managing refunds and complaints according to guidelines and consulting with the Area Manager as needed
* Utilising digital tools for knowledge updates
* Implementing consumer recruitment and retention strategies
* Maintaining up-to-date product knowledge to deliver industry-leading experiences
* Maintaining high standards in product presentation, housekeeping, displays, messaging, and pricing
* Managing stock deliveries, movements, and associated administration
* Following auditable processes and taking corrective actions when necessary
* Fulfilling information requests accurately and on time
* Minimising stock loss by adhering to security policies
* Creating a safe environment for consumers and staff, ensuring health & safety standards
Commerciality
* Managing daily replenishment and taking appropriate actions
* Using commercial reports to inform decisions and maximise sales
* Planning and executing visual merchandising layouts
* Addressing stock issues and informing the Area Manager when necessary
* Managing promotions and discounts per guidelines
* Identifying trends and suggesting enhancements for product performance
Qualifications
* Experience in fast-paced retail or consumer-facing environments
* Ability to drive self-development
* Commercial awareness of the industry
* Effective communication, organisation, and prioritisation skills
Additional Details
* Employment type: Full-time
* Job function: Design, Art/Creative, IT
* Industry: Personal Care Product Manufacturing
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