Overview
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Digital & Data Technology Team
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, they are on hand to support.
Role Summary
Providing innovation to government partners. Delivering best‑in‑class solutions. Working at the cutting‑edge of technology. It all matters.
Work to maintain the security and efficiency of our global IT operation.
Responsibilities
When you join us in this vital senior role, you’ll focus on supporting the successful delivery of high‑quality services. You will work with customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long‑term solutions.
You’ll work closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers’ requirements, you’ll ensure they’re within our organisation’s technical capabilities and capacity.
Leading investigations into problems and opportunities relating to existing processes, you’ll generate creative new approaches to improving the service we offer.
Additional tasks include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, ensuring solutions are timely, commercially viable and align with the strategic roadmap.
You’ll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised.
Act as an escalation point for any service failures and ensure that resolution plans are executed correctly.
Qualifications
You should hold a BTEC or its equivalent, preferably in Information Technology, or have relevant hands‑on experience in a similar role.
Experience with ServiceNow and ITIL4 Managing Professional certification is required. Broad technical understanding and awareness of service design across the delivery lifecycle is essential.
Desirable experience of international service delivery, ideally within the public sector. Ability to manage internal suppliers and third parties is preferred.
Technical knowledge relating to security, IT and communication technologies is advantageous, as is any commercial expertise.
Excellent communication and interpersonal skills, strong commitment to building long‑term relationships, and a dedication to continuous learning are required.
Benefits
Competitive salary, generous holiday entitlement and a Civil Service Pension. Access to training and other development opportunities to grow your career.
On‑site gym, nursery, café, and restaurant. Interest‑free loans on season tickets and bikes.
No longer a vetting process to achieve Security Check (SC) clearance. All applicants must be security cleared before joining.
Details: Vetting Information
Closing Date
23/11/2025
Diversity and Inclusion
It takes a diverse team to protect a diverse world. We support every individual, ensuring they feel welcome and valued. We are a Disability Confident and Carer Confident employer.
Additional Opportunities
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade but have a potential skills match.
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