A fintech company based in Cardiff is seeking a Resource Planner to enhance operational efficiency within its contact centre. Responsibilities include reporting on performance metrics, scheduling tasks, and ensuring targets are met. The ideal candidate has experience with telephony platforms, workforce management tools, and excels in data analysis. Benefits include private healthcare, an anniversary reward scheme, enhanced parental leave, and a dog-friendly office environment. Join a dynamic team dedicated to helping small businesses thrive. #J-18808-Ljbffr