Client Advisor, New Bond Street (12 month FTC)
London, LND, GB
Fixed Term
Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».
How will you make an impact?
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving their personal sales targets as well as those of the boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.
Key responsibilities
* Hosting clients and other stakeholders with the ability to provide personalized customer experience
* Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
* Identify and/or create sales opportunities inside and outside boutique environment
* Find ever new and creative means to exceed client’s expectations
* Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
* Engage in CRM-activities such as prospect follow-up on a daily basis
* Handle customer service requests and respective processes
* Know IWC’s history, products and partnerships as well as the watch industry
* Deliver outstanding client service and treatment to make a clear difference vs. competition
* Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
* Organize and execute all operational tasks in detail and with care
* Maintain the boutique according to global IWC visual merchandising standards
* Adhere and fully compliant to all Selfridges Policies & Procedures, alongside our own IWC/Richemont UK
* Handling, booking-in, following up, full and clear communication for all Customer Service and Repairs, complaints, and feedback
* Working with, and alongside, our other Richemont Maisons – to support optimum performance of all our Group Maisons
How will you experience success with us?
* High emotional intelligence and general education
* Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
* Result-oriented and driven
* Strong selling skills
* Able to adapt approach individually to respective client
* Open and outgoing personality
* Has perfect manners and can maintain a conversation elegantly
* Creative, curious and versatile
* Team player with good interpersonal competences and empathetic
* Excellent communicator with ability to develop strong networks
* Fluent in local language and English and ideally one more relevant tourist language
* A professional background in Sales or Hospitality is preferred
* Passion for horology and fine jewellery
What makes our group different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
* We value freedom, collegiality, loyalty, and solidarity.
* We foster empathy, curiosity, courage, humility, and integrity.
* We care for the world we live in.
Your journey with us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1. 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2. 2nd Stage – Interview with the Boutique Manager
3. 3rd Stage – Interview with the Regional Director, South and the Brand Director
Learn more about life at Richemont below:
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