Job Description
Operations Manager - Student Experience
* Annual Salary: Dependent on experience £50-55k
* Location: West Sussex
* Job Type: Full-time, permanent - 40 hours a week
An exciting opportunity has arisen for a Operations manager to join an inspiring team in a fantastic business setting. This role combines managing multi-disciplinary support functions with a strong track record in customer service, collaborative leadership, innovative vision and effective operational management in a demanding 24/7 environment. This role will focus on all student facing aspects creating an all inspiring environment and experience. An authentic commitment to the business mission, rooted in a belief in social mobility and the power of education to transform lives, is essential.
Day-to-day duties of the role:
* Report to the Director of Operations and lead the domestic operations and student experience, ensuring excellence in all related matters.
* Oversee facilities management (support services) to provide a safe, secure, and stimulating environment for students, staff, and visitors.
* Manage day-to-day operations and future development of domestic and student experience services, ensuring smooth and optimised long-term operations.
* Collaborate with senior leaders and the COO’s team to deliver coordinated facilities support.
* Lead and inspire a team of around 50 staff across various departments including Cleaning, Laundry, Wardrobe, Portering, and Transport.
* Engage with all school stakeholders.
* Manage operational budgets in consultation with senior management and ensure compliance with policies and regulations.
Required Skills & Qualifications:
* Degree/HND level education or equivalent.
* Proven experience in leading and delivering change and service improvement initiatives.
* Strong experience in facilities management and a senior customer-facing role.
* Excellent literacy, numeracy, and IT skills (Office 365).
* Strong project and programme management capabilities.
* Excellent verbal and written communication skills.
* Ability to work within tight financial constraints and manage budgets effectively.
* A clean driving licence; D1 and MIDAS qualification desirable.
Benefits:
* 28 days paid annual leave plus bank holidays.
* Reduced-cost sports membership, free lunches and other refreshments when facilities are open.
* Employee Assistance Programme (including online GP appointments, health checks, nutrition advice, mental health support, and second medical opinions
Please apply online now if you feel this is the next career move for you.