Job Title: Technical IT Operations Manager
Location: North Yorkshire
Salary: £60,000 - £65,000 + benefits
Type: Full-time, Permanent
Overview
We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap.
The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment.
Key Responsibilities
IT Operations & Service Delivery
Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services
Manage IT support, infrastructure, and service delivery across the organisation
Ensure SLAs and KPIs are met, driving continuous improvement in service quality
Act as an escalation point for complex technical issuesTechnical Leadership
Remain hands-on with core technologies, particularly Azure and Microsoft 365
Provide technical guidance across infrastructure, cloud services, and security
Lead on troubleshooting, system optimisation, and architecture decisions
Ensure robust cybersecurity and compliance practices are in placeStrategy & Road mapping
Own and deliver the IT roadmap, aligning technology with business objectives
Identify opportunities for innovation, automation, and efficiency improvements
Lead IT projects, including cloud migrations, system upgrades, and integrations
Manage budgets, vendors, and third-party relationshipsTeam Leadership
Lead, mentor, and develop an IT team within a busy operational environment
Foster a proactive, customer-focused IT culture
Support recruitment, performance management, and career developmentKey Skills & Experience
Technical Expertise
Strong hands-on experience with:
Microsoft Azure (IaaS, PaaS, networking, governance)
Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
Solid understanding of:
Windows Server & Active Directory
Networking (firewalls, VPNs, routing)
Cybersecurity and best practices
Experience with cloud migrations and hybrid environmentsLeadership & Operations
Proven experience managing IT operations in a fast-paced / global organisation
Experience running a busy IT service function with multiple priorities
Strong stakeholder management and communication skills
Demonstrable experience delivering IT strategies and roadmapsDesirable Experience
Experience in multi-site or international environments
ITIL or similar service management frameworks
Knowledge of automation / DevOps practices
Experience managing IT budgets and vendor contractsPersonal Attributes
Hands-on, proactive, and solutions-driven
Strong leadership presence with the ability to inspire teams
Comfortable working both strategically and operationally
Excellent problem-solving and decision-making skillsWhat's on Offer
Competitive salary of £60,000 - £65,000
Opportunity to shape IT strategy within a global organisation
A varied role combining technical, operational, and strategic responsibilities
Supportive and collaborative working environment