Customer Support Engineer
Based near Peterborough | International Travel Required
Full-Time | Permanent
Are you an experienced Customer Support Engineer with strong electrical and mechanical fault-finding skills, looking for a role with global reach and real technical depth?
We're proud to be working with a world-class manufacturer of specialist test equipment as they look to grow their expert Customer Support team. This is an exciting and varied role that combines hands-on problem solving, customer engagement, and international travel - supporting high-performance systems trusted across the power, OEM, and engineering sectors.
What you'll be doing:
Working as part of a collaborative, solutions-driven support team, you will:
* Deliver technical support for electro-mechanical test equipment via phone, email, remote access, or site visits
* Commission, maintain, and train users on equipment at customer sites around the globe
* Diagnose faults and carry out repairs down to component level
* Respond promptly to warranty claims, ensuring smooth resolution and high customer satisfaction
* Maintain accurate service call records in SAP B1, from first contact to case close
* Prepare RAMS documentation and follow safe working practices in all environments
* Generate reports, service analysis, and commissioning documents
* Collaborate with Sales, Production and Design teams to share insights and suggest improvements
* Contribute to service quotations, customer communications, and trend analysis
What we're looking for:
* ONC or equivalent in Electrical Engineering (apprenticeship preferred)
* 5+ years in a hands-on technical support/service engineering role
* Proven experience working on industrial control systems
* Confident reading schematics, using diagnostic tools, and handling repairs independently
* Excellent written and verbal communication, including documentation and reporting
* Proficiency in MS Office and working knowledge of SAP (or similar ERP/CRM)
* Valid UK driving licence and passport – you'll travel globally at short notice, typically for up to a week at a time
Why this role?
* Be part of a reputable global company with a strong customer-first ethos
* Work with high-quality, precision-engineered technology
* Enjoy a mix of hands-on engineering and client interaction across varied industries
* Competitive salary and travel allowances
* Supportive team environment with ISO-accredited processes and a people-focused culture
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDENG
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