Alone we can do so little; together we can do so much.” — Helen Keller
Service Booking Coordinator
High-End Independent Garage | Cranleigh Area
£29,250 – £31,000 basic + bonuses (OTE £34,000–£37,000+)
Monday to Friday – Choice of Hours
We are working on behalf of a well-established, high-end independent garage in the Cranleigh area who are looking to welcome an experienced Service Booking Coordinator to their front-of-house team.
This is a key customer-support role, ideal for someone from the motor trade who takes pride in delivering outstanding service, thrives in a busy workshop environment, and enjoys being the central point of contact between customers and the workshop.
The Role
You’ll be responsible for managing the customer journey from first contact through to post-service follow-up, ensuring every interaction reflects the premium standards of the business.
Your responsibilities will include (but are not limited to):
* Appointment Scheduling & Management
Handling incoming and outgoing calls to book, reschedule or cancel service appointments, or directing calls to the appropriate team member.
* Customer Communication
Confirming appointments, sending reminders via SMS / WhatsApp Business, and responding to customer enquiries.
* Workshop Optimisation
Working closely with the Workshop Controller to align bookings with technician and business capacity, ensuring a smooth and efficient daily workflow.
* Documentation & Accuracy
Reviewing vehicle history, accurately recording customer concerns, and maintaining the booking system.
* Loan Car Management
Coordinating and managing the allocation of service loan vehicles.
* Service Promotion
Making outbound calls to promote service offers, due services, MOT reminders, etc.
* Follow-Up Courtesy Calls
Contacting customers after vehicle collection to ensure expectations were exceeded and satisfaction is high.
* Customer Feedback & Issue Resolution
Reporting any concerns or feedback promptly to the General Manager so issues can be addressed swiftly.
Hours & Package
* Monday – Friday only (no weekends)
* 8:00am – 5:30pm or 8:00am – 6:00pm
Salary Options:
* 8:00am – 5:30pm: circa £29,250
* 8:00am – 6:00pm: circa £31,000
Additional Benefits:
* Front of House bonus: typically, £5,000 – £6,000 per year depending on performance
* Retention bonus: £250 per year, increasing annually up to £1,250 per year after 5 years, on top of any pay rises
* 22 days holiday + bank holidays (30 days total)
* Stable, professional working environment with a strong reputation for quality
About You
* Previous motor trade experience is essential
* Confident, professional telephone manner
* Highly organised with strong attention to detail
* Customer-focused with a calm, proactive approach
* Comfortable working in a busy, diary-driven environment
Location
Based in the Cranleigh area, working with a respected, high-end independent garage known for quality workmanship and exceptional customer care.
Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!
Referral Scheme
If you’re not a Service Bookings Coordinator, but you know of someone who is and may be interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.
Important
Silent Search™
Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should.
Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details (mobile, email, and landline if you have one) on your CV.
The job is based in Cranleigh, and our client would like you to have a commute you can carry out in the long term.
If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so, please make sure your contact details are on your CV