Location: West Yorkshire Hybrid
OTE: Up to £100k (performance-based) + benefits
Lead a high-performing MSP delivery branch in a fast-paced, high-volume environment.
Our client is seeking a dynamic Branch Manager – MSP Key Accounts to take ownership of a major national account portfolio, leading a dedicated team of 12 to deliver exceptional fulfilment, service performance, and client confidence.
This is a hands-on operational leadership role at the heart of a high-speed MSP delivery model — perfect for a driven people leader who thrives under pressure, loves solving problems quickly, and consistently delivers outstanding results.
What You’ll Be Doing
Key Account Ownership
* Manage and deepen senior client relationships across high-volume national MSP accounts
* Act as the trusted escalation point for workforce planning, performance, and service issues
* Run structured service reviews, governance meetings, and KPI reporting
* Ensure service excellence is delivered consistently and contractually met
High-Volume Fulfilment & MSP Delivery
* Own end-to-end delivery across national key accounts with rapid daily demand
* Drive pace, quality, and compliance in a high-pressure 7:00–9:00am fulfilment window
* Monitor workflows, shift priorities, and unblock issues in real time
* Maintain calm, control, and clear communication during peak volume periods
Branch & Team Leadership
* Lead, coach, and develop a team of around 12 within an MSP specialist branch
* Set clear goals and run daily/weekly performance rhythms
* Build a positive, high-energy culture aligned with service excellence
* Support hiring, onboarding, and capability-building across the branch
Commercial & Performance Accountability
* Manage all KPIs: fulfilment, speed, quality, compliance, client satisfaction
* Own account health, retention, and opportunities for growth
* Forecast risks and escalate proactively with solutions
* Ensure strong commercial awareness and confident decision-making
Process, Compliance & Continuous Improvement
* Maintain governance, audit readiness, and accurate reporting
* Spot process gaps, implement improvements, and drive continuous optimisation
* Collaborate with internal teams (Ops, Compliance, Finance, Sales) to keep delivery seamless
Working Pattern
* Hours: 7:00am – 4:00pm, Monday to Friday
* Style: Hybrid — mix of client site, branch location, and WFH
* Peak Window: High-speed fulfilment typically between 7:00–9:00am
Success Measures
* Consistent high-volume fulfilment across national accounts
* SLA / KPI delivery (speed, quality, compliance, NPS)
* Client retention and service stability
* Account growth / increased share of wallet
* Team engagement, capability growth, and productivity
What You’ll Need
* Proven leadership experience in MSP, RPO, or high-volume recruitment
* Strong track record running busy, fast-paced accounts with rapid fulfilment
* Excellent client management and escalation-handling capability
* A confident people leader with coaching experience and high-performance mindset
* Commercially sharp, KPI-focused, and comfortable owning outcomes
* Highly organised, calm under pressure, and able to prioritise at speed
Package
* OTE up to £100k, depending on performance
* Full benefits package (shared at offer stage)