HR Shared Services Manager Location: Nottingham (with travel to other UK sites) Salary: £40,000 – £45,000 Car Allowance The Role This is a pivotal role leading our HR Shared Services function, ensuring a high-quality, efficient, and consistent service across the full employee lifecycle. You’ll drive operational excellence, lead continuous improvement, and act as the key link between HR, the wider business, and external partners. Essential Requirement To be considered for this role, you must have prior experience working within an HR Shared Services environment. This is a non-negotiable requirement, and applications without this experience will not be considered. Key Responsibilities Lead the day-to-day delivery of HR Shared Services, ensuring SLAs and service standards are consistently achieved Act as the escalation point for complex or high-risk HR queries Lead, coach, and develop the HRSS team, building a high-performance culture Manage resource planning, workload distribution, and capacity forecasting Drive continuous improvement across HR processes, systems, and workflows Lead HRSS transformation and change initiatives Ensure HR systems are optimised, with strong data accuracy and integrity Collaborate with Payroll, Reward, Recruitment, Talent, and wider HR teams Build strong relationships with senior stakeholders, providing guidance and challenge where needed Own HRSS reporting, using data and insights to drive performance improvements Support integration of new sites/entities into HR Shared Services About You Proven experience within an HR Shared Services function (essential) Strong understanding of HR processes and the full employee lifecycle Experience working with HR systems and HR data Strong leadership and team development capability Excellent stakeholder management and communication skills Analytical mindset with experience using KPIs, SLAs, and reporting Experience driving process improvement, transformation, or change initiatives About The Compleat Food Group At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better. We are backed by European private equity firm PAI Partners. Why Join Us? At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth: Financial & Lifestyle Benefits Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension 33 days’ annual leave (including bank holidays) with the option to purchase extra Holiday Discounts via our online retail platform Access to enhanced retail discounts online and in-store Free product handouts across our sites, so you can sample and enjoy our delicious products first hand EV charging points - available at selected sites Health & Wellbeing 24/7 access to GroceryAid for free financial, emotional, and practical support Physical Wellbeing Hub - free on-demand exercise classes, gym discounts Free diet & nutrition advice with access to thousands of healthy recipes Online wellbeing support - from mindfulness to lifestyle resources Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid Career Growth & Development Access to a personalised online learning platform (LMS) Formal and informal training opportunities tailored to your role Performance Development Plans and regular Career Conversations Company Mentoring Scheme to add depth and really support your career journey Recognition through Club Compleat rewards Community & Culture 2 paid volunteering days per year to give back to causes that matter to you Charity initiatives and fundraising events Team socials to connect and celebrate together Employee networks & support groups - including Women @ Compleat New baby gift for new parents