The Opportunity
Are you dedicated and experienced in managing reservations? We are looking for an Assistant Reservations Manager to lead our reservations department and ensure everything runs smoothly and efficiently.
What You'll Do:
* Lead the Department: Oversee the reservations department, ensuring the smooth and efficient management of all reservations.
* Maximize Success: Develop and implement strategies to maximize occupancy and revenue.
* Guide the Team: Manage a team of reservation agents, providing training and guidance as needed.
* Deliver Excellence: Ensure excellent customer service at all times.
* Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
* Coordinate Efforts: Liaise with other departments, such as sales and marketing, to ensure a coordinated approach to reservations.
* Report Progress: Prepare regular reports on reservations and revenue for senior management.
* Analyze Data: Identify trends and patterns in reservation data and implement strategies to address any issues.
* Ensure Compliance: Ensure compliance with all legal and regulatory requirements.
Benefits include employee discounts, access to the IHG employee room benefit programme, shopping discounts, eye care, legal and money advice, counseling sessions, cycle to work scheme, wellbeing tips, and more.
Ideal Candidate
* Experience in a reservations supervisory role, preferably within hospitality.
* Leadership and management skills.
* Strong communication and interpersonal skills.
* Ability to work under pressure.
* Understanding of revenue management principles.
* Organizational and analytical skills.
* Flexible and adaptable approach.
* Proficiency in reservation systems and Microsoft Office.
Hotel
The Holiday Inn Edinburgh is ideally located between Edinburgh Airport and the city centre, with amenities including meeting rooms, dining options, gym, swimming pool, sauna, and spa.
About us
Join LGH Hotels Management! With 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we offer exciting career opportunities in hospitality. Be part of shaping the future of the UK hospitality industry.
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