Overview
Join to apply for the Deputy Care Manager role at Avanti Homecare.
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Noting: this description is a refined version of the original posting and preserves the core role details.
Role and responsibilities
This is a senior management opportunity to support the Registered Manager in the day-to-day running of our care service. As Deputy Manager, you will support in leading a team of ~50 care staff and ensure the delivery of exceptional, person-centred care to a caseload of clients. You will be responsible for quality assurance, staff performance management, compliance, safeguarding, and care planning. You will also act as the Registered Manager's delegate during their absence.
Care Team Responsibilities
* Provide clear, supportive leadership to a portion of our care team. Mentor staff, providing guidance, feedback, and opportunities for development
* Manage performance, absence reviews, visa and developmental reviews for a portion of the care team
* Conduct spot checks, fit-to-care assessments, and disciplinary processes
* Maintain accurate records on our staff management digital systems (People Planner and E-days)
* Share on-call duties with the office management team on a 5-week rolling basis, including evenings and weekends (the role includes on-call duties, which are reflected in the overall salary package)
* Contribute to management meetings and agenda preparation alongside the Registered Manager
Client Responsibilities
* Oversee a caseload of clients to ensure their care plans are regularly reviewed and high standards are maintained
* Support the Registered Manager with complaints, incidents, and safeguarding concerns, ensuring timely investigations and improvements
* Complete 6-month client reviews and update care plans accordingly
* Carry out eMAR audits and oversee medication updates
* Support new client onboarding by completing assessments, risk assessments, and care plans
* Maintain accurate records on our client management digital system (Access Care Planning and PeoplePlanner)
* Attend external meetings and represent Avanti in a professional manner
* Provide feedback to the care team based on client reviews and observations
* Support the day-to-day operation of the office and liaise with external professionals
Personal skills
* A good listener
* An experienced manager and leader of a team
* Proactive
* Supportive, caring and empathetic
* Honest, kind, and capable of setting professional boundaries
* Responsive
* Open to learning and driving your own development
* A strategic problem solver
* Able to manage your time effectively
* Organised and capable of managing multiple responsibilities
* Committed to your work
* Aspiring to progress in the sector
* Professional
* Flexible - this sector is unpredictable!
Essential Experience Requirements
* At least 1 year of direct hands-on care experience supporting individuals in a health or social care setting
* A minimum of 2 years of management experience in the health and social care sector
* Level 5 Diploma in Health and Social Care (or willingness to work towards it) or equivalent qualification
* Strong experience in IT systems relevant to care management (e.g., digital care planning, rota software, email, and online calendars)
* Strong written communication and time-management skills
* Full UK driving licence and own vehicle
* Live within reasonable distance of the branch (ideally a 30-40 minute drive)
What we offer
* Competitive salary package and opportunities for progression
* Ongoing training and professional development
* Commitment to training and personal growth
* A supportive, family-run environment dedicated to the wellbeing of both clients and staff
* The chance to be part of a growing team focused on delivering outstanding homecare
About Avanti Homecare
Founded in 2018, we are a multi-award-winning family-run business based in Derbyshire. We have a branch located in Ilkeston, Long Eaton and Ripley. Our care team are very much at the heart of our business and we want to make sure you are supported, valued and listened to so that you are the best version of yourself and able to provide exceptional care to our clients.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Health Care Provider
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