Job Title: Case Manager
Location: Wirral
Salary: GBP34,300 per year
Job type: Full Time, 12 months Maternity Cover. 35 hours per week.
About Alpha Living:
Alpha is an award:winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities.
We own and manage 960 apartments let on social rents or affordable rents, and have an ambitious strategy for growth over the next five years.
As a leader in the field of older persons housing, Alpha is known for our top:quartile customer satisfaction ratings, financial stability, and dedicated, high:performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.
We are an advocate for older people, speaking out when policy or services just arent good enough. We make a difference to our residents by creating exciting, affordable places to live where everyone can thrive, and become the best possible version of themselves. We understand our residents and are deeply committed to making a meaningful difference in the lives of those we serve, driven by our passion and values.
As a values based organisation, our values are our guiding principles. This, coupled with the warmth and strong community spirit of our developments, makes Alpha Living a welcoming and vibrant place to live and work.
About the Role:
We are seeking an experienced and dedicated Case Manager to join our Housing Team on a 12:month maternity cover contract. This is an excellent opportunity for a confident, compassionate and capable professional to deliver a high quality, customer focused service across our housing portfolio.
As a Case Manager, you will take responsibility for managing customer enquiries, safeguarding concerns and complaints, ensuring that all issues are resolved efficiently, sensitively, and in line with statutory and regulatory requirements. You will work to ensure that every customer interaction reflects Alpha Livings values, providing a seamless and person:centred service that meets the diverse needs of our residents.
You will take ownership of cases from initial contact through to resolution, maintaining accurate records and delivering timely, clear communication at every stage. The role also involves acting as a safeguarding lead, ensuring that concerns are managed in accordance with policy and best practice, while liaising closely with Adult Social Care and external partners.
The Case Manager will play a key role in ensuring that learning from complaints and safeguarding cases informs continuous service improvement, contributing to performance monitoring, data analysis and the delivery of excellent outcomes for residents.
About You:
The ideal candidate will be an organised and empathetic professional with proven experience working in a customer focused environment. You will be confident managing complex cases and able to build effective working relationships across departments and with external agencies.
Ideally, you will have understanding of housing and safeguarding or experience of working in a similar environment. You will need to have excellent interpersonal and communication skills, and strong IT skills. Knowledge of using Housing Management Systems (Civica CX) is desirable.
You will be comfortable working independently while contributing positively to team collaboration. A commitment to equality, diversity and inclusion, along with alignment to Alpha Livings values, is essential.
This is a rewarding opportunity to join a values led organisation that puts people first. You will be part of a supportive team committed to continuous improvement and delivering exceptional outcomes for our residents. If you are an ambitious and driven individual looking for a new challenge, this is a unique opportunity to join Alpha Living at an