Location: Homebased with travel to south / southwest
Permanent, Full time
£35,000 - £45,000 + Benefits
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
As the BI Analyst, you will be responsible for using BI tools to confirm process adherence and inform strategic decision making across the functional assessment service. Our strategy is to enable data-informed decision making across the services, creating the right solutions, driving automated analytics while analysing our data to help identify opportunities to enable business performance.
Your main responsibilities:
* Expertise – brings deep analyst experience to strengthen company, improve performance and adherence.
* Gathering and cleansing – Ability to gather a range of data from internal and external sources and cleanse this for a variety of stakeholders to use simply and effectively.
* Interpretation and insights – review existing or custom reports to identify performance trends, gaps and areas for improvement.
* Improvement – identification of areas for improvement in streamlining existing report mechanisms and methods for delivering information to stakeholders.
* Creation – ability to provide stakeholders with appropriate information in a variety of formats.
* Stakeholder management – build and maintain relationships with a range of stakeholders.
* Assist in the management of improvement products.
What you’ll need to do the role:
* Ability to quickly understand new areas of business and technology enabling impactful and effective conversations with the stakeholders.
* Knowledge and experience of development within business intelligence tools and tools such as Microsoft Power BI and SAP Analytics Cloud.
* Strong data visualisation and presentation skills.
* Data manipulation skills, including ability to extract, transform, and analyse data sets using BI tools.
* Ability to problem solve, break down complex issues and develop solutions based on findings in the data.
* Able to simply communicate complex issues, processes, and data to a non-technical audience.
* High customer focus with commercial awareness and a drive to deliver exceptional customer service.
* Excellent attention to detail and self-starter attitude.
What we offer:
* Up to 6% contributory pension scheme.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
* Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
* Up to 25 days annual leave plus bank holidays.
About Serco:
At Serco, we are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
Apply:
Please click on the apply button to complete your application. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all.
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