Job Introduction
Workplace Operations Manager
Salary: £70,000
Shift Pattern: Monday-Friday
Sodexo rewards and benefits
We’re seeking apolished, proactive, and service-obsessed WorkplaceOperations Manager to lead all soft services for a high-profile corporate environment in Epsom. This is arare opportunity to bring luxury hospitality standards into a forward-thinkingworkplace, ensuring every interaction reflects excellence, professionalism, andcare.
About the Role
You’ll be the drivingforce behind the day-to-day delivery of multiple service streams, includingreception, housekeeping, catering, security, mailroom, events, and workplaceexperience. Acting as the key client contact, you will build strong relationships,anticipate needs, and ensure seamless, high-touch service at every level.
Key Responsibilities
* Lead and coordinate all soft FM services across the site
* Translate five-star hospitality standards into a corporate setting
* Inspire and develop a multi-disciplinary, guest-facing team
* Oversee VIP events, executive visits, and corporate hospitality
* Maintain compliance with HSE standards and company policies
* Drive innovation and service improvements to exceed expectations
* Manage budgets and resources efficiently without compromising quality
Ideal Candidate Profile
* Background in luxury hotels or premium corporate headquarters
* Proven experience in front-of-house, guest services, F&B, or housekeeping leadership
* Strong people leadership skills with a focus on service excellence
* Skilled in managing multiple service providers and operational priorities
* Confident communicator with executive-level presence
* Calm, resourceful, and solutions-focused in dynamic environments
Preferred Qualifications
* IWFM Level 3–4 or equivalent in Facilities or Service Management
* Hospitality Management qualification or similar hotel operations training
* IOSH Managing Safely or equivalent HSE certification
This is ahigh-impact role for someone who thrives in a fast-paced, client-facingenvironment and can bring the very best of hospitality into a modern corporatesetting
Attached documents
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