Organisation Swim England Salary £24,479 Location Swim England, SportPark, Pavilion 3, 3 Oakwood Drive, Loughborough University, LE11 3QF Contract type Permanent (Full time) Closing date 22 February 2026 Interview date 25 February 2026 Job Description - Full-Time (35 Hours); Mon-Fri
- Minimum 2x Days a Week Onsite
About Us
Swim England is the recognised national governing body for swimming, artistic swimming, diving and water polo in England. We help people learn how to swim, enjoy the water safely, and maximise their potential in aquatic sport at every level — from community participation to world-class performance.
The Institute of Swimming (IoS) is our training and education arm, delivering high-quality qualifications, CPD, and learning experiences for instructors, coaches, tutors and aquatic professionals across the country. We are committed to providing excellent customer service and ensuring every learner and tutor receives the support they need to succeed.
About the Role
We’re looking for a proactive and customer-focused Course Administrator to join the Institute of Swimming team.
In this role, you’ll provide accurate and timely administrative support across our education and training programmes, helping to ensure courses run smoothly from start to finish. You’ll play a key part in supporting learners, tutors and delivery partners while maintaining high standards of organisation, quality and customer service.
If you enjoy working in a fast-paced environment, thrive on organisation and take pride in delivering an outstanding customer experience, we’d love to hear from you.
Key Responsibilities
Administration
- Input data across Institute of Swimming systems in line with standard operating procedures to maintain accurate records.
- Complete general course administration including documentation checks, ordering resources and sending confirmations.
- Ensure finance processes are followed at all times, including vouchers, purchase orders, transfers and cancellations.
- Liaise with delivery venues to ensure all course information and resources are in place ahead of delivery.
- Customer Service
- Respond to customer enquiries by phone and email in a timely, professional and friendly manner.
- Support customers with using the online booking system and provide guidance where required.
- Resolve queries from learners, companies and tutors efficiently to maintain a high level of service and protect organisational reputation.
Additional Responsibilities
- Support wider team objectives and carry out duties within the scope and spirit of the role as required.
- Comply with organisational policies, particularly Equality & Diversity, Health & Safety and GDPR.
Skills and Experience
Essential
- Proven experience in administrative duties including telephone handling, emails, data input and document creation.
- Ability to manage a varied workload and meet tight deadlines.
- Experience providing excellent customer service to a range of stakeholders.
- Strong IT skills with good knowledge of Microsoft Office packages.
- Excellent organisational skills and ability to work in a fast-paced environment.
- Ability to manage multiple tasks simultaneously.
- Ability to work both independently and collaboratively as part of a team.
- GCSE Grade A–C (or Level 4+) in English and Maths.
Desirable
- Knowledge of Institute of Swimming courses and programmes.
- Understanding of education or training processes and systems.
- Experience with booking systems, databases or bespoke platforms.
- Awareness of purchase order systems.
Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.
Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When emailing the CV and cover letter, applicants from ethnically diverse backgrounds are encouraged to state they wish to ‘Opt In’ to the scheme.
Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it.
If you would like any of the documentation in a different format or would like to apply in a different way please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.