Job overview
Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.
Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.
Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation.
Main duties of the job
Your duties will be carried out accordingly to specified tasks with frequency levels:
1. Make a personal introduction to new patients following their clinical admittance.
2. Ensure the ward provides an up to date list of the patients dietary requirements for you to work from.
3. Assist Nursing Staff with food service to patients.
4. Monitor patient eating, report to nursing team if a patient requires
help or assistance with eating.
5. Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
6. Ensure provision of beverages for distressed relatives.
7. Ensure food provisions and catering resources are managed economically.
8. Resolve food and crockery shortages.
9. Resolve shortages of milk.
10. Clean patients bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
11. Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
12. Be responsible for recording of ward kitchen refrigerator temperatures.
13. Complete the ward catering sheet including food waste and temperatures.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications & Training
Essential criteria
14. NVQ L2 in Catering
Knowledge & Skills
Essential criteria
15. Demonstrate ability to develop knowledge of hospital policies and procedures to support role
16. Ability to record/ document information clearly in line with policy and procedure.
17. Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.
Experience
Essential criteria
18. Previous experience of working as part of a team
19. Experience of working effectively in a busy Catering environment
20. Experience of organising and prioritising own work
Desirable criteria
21. Previous experience of working with the public
22. Previous experience of working in a hospital environment
Personal Attributes
Essential criteria
23. Communicates well with good listening skills and is able to adopt and appropriate style and method
24. Demonstrates need for confidentiality at all times
25. Demonstrates positive approach to customer care. Caring attitude to patients and carers
26. Motivated and demonstrates adaptability to complete tasks, in line with Policy requirements
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.