Application Support Consultant
Location: Hybrid (Home-based with occasional travel to Leicester HQ, UK & Europe)
Hours: Monday-Friday, 9:00am-5:30pm
Salary: Competitive, based on experience
We are looking for an Application Support Consultant to join our Consultancy and Support team, providing account management, technical assistance, and functional support to our customers and distributors across our range of business applications.
This is a varied and rewarding role that combines customer service, problem-solving, and application knowledge. It would suit someone who enjoys helping others, has a logical and analytical mindset, and takes pride in seeing issues through to resolution.
What You'll Do
As an Application Support Consultant, you will play a key role in supporting our customers and ensuring they get the most from our software solutions.
You will:
* Develop a strong understanding of our applications and how different customers use them in their business processes.
* Accept customer and distributor queries by phone or email, recording all details in our Help Desk system.
* Investigate and recreate reported issues, gather additional information as required, and identify possible resolutions or workarounds.
* Collaborate with developers and testers to communicate requirements for fixes or enhancements and verify that issues are resolved.
* Manage and document progress on all support cases, ensuring customers are kept informed throughout.
* Work with new customers during implementation to review their business requirements and assist in configuring the software to meet their needs.
* Document all site visits, maintain issues and action lists, and ensure accurate reporting and traceability.
* Manage small projects from initiation through to completion, coordinating internal resources and maintaining effective communication.
* Support ongoing improvements to help desk processes, documentation, and customer experience.
What You Bring
We're looking for someone who is proactive, approachable, and committed to delivering a high standard of customer service. Ideally, you'll have:
* Experience in a software support or application consultancy role.
* An understanding of ERP or other commercial business software solutions.
* Knowledge of the apparel or fashion industry, or other commercial environments.
* Familiarity with Windows and/or Unix/Linux operating systems.
* A good working knowledge of Microsoft Office, particularly Word and Excel.
* Excellent communication and documentation skills, both verbal and written.
* A logical, analytical approach to troubleshooting and problem-solving.
* The ability to work independently as well as part of a team.
* (Desirable) Experience using Help Desk or ticketing systems.
* (Desirable) Knowledge of accounting or financial applications.
What's in It for You
* Hybrid working - primarily home-based with occasional travel to our Leicester office and customer sites in the UK and Europe.
* Full training and support provided during onboarding, either in-office or via Teams.
* Career development opportunities, with regular reviews and the potential to progress into consultancy or project roles.
* Competitive benefits package including 20 days annual leave (plus Bank Holidays).
* A collaborative and supportive team environment where your contribution is valued.
About Us
We are a leading provider of innovative software solutions designed to help businesses streamline operations, improve efficiency, and achieve measurable results. Our Consultancy and Support team is central to maintaining strong relationships with customers and ensuring their continued success with our products.
If you are a motivated problem-solver with strong communication skills and a passion for customer success, we would love to hear from you.
Apply today to join a team that values initiative, quality, and continuous improvement.