Exeter, England, United Kingdom, Permanent
The allsaints team
We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and produced by a select group of suppliers and artisans worldwide, adhering to sustainable standards.
We are embarking on an exciting new phase and are seeking new team members eager to contribute to our growth.
The role
As an AllSaints Stylist, you will be the key link between our products and customers.
Your main focus will be on the shop floor, styling and engaging with customers, with opportunities to gain experience in visual merchandising, store operations, and personal shopping. You will also assist with online customer inquiries via our customer service system, spending the rest of your time serving in-store customers.
You will collaborate closely with your management team, supporting store targets, selling collections, and maintaining an attractive store environment.
We will provide comprehensive training and product knowledge, encouraging your learning and career development within the brand.
What will I be doing?
1. Spending most of your time on the shop floor, creating a fun and dynamic environment.
2. Styling customers with our latest collections, sharing product knowledge, and delivering exceptional brand experiences.
3. Maintaining the store’s aesthetic, ensuring products are available and standards are upheld.
4. Managing stock replenishment, deliveries, and digital orders, supporting a positive customer journey.
5. Responding to online customer queries via email, chat, and calls, and resolving issues to retain loyalty.
6. Putting the customer at the center of all you do, working as part of the AllSaints team.
7. Greeting customers and tailoring your approach to their needs.
8. Maintaining cleanliness and organization of staff areas.
9. Supporting and observing peers, seeking feedback for growth.
10. Spending 30-50% of your time on online customer service, sometimes remotely.
11. Partnering with customer experience leaders for coaching and escalation of complex queries.
What skills do I need?
1. Friendly, attentive, and capable of interacting with diverse customers online and in-store.
2. Knowledge of our brand, style, and values, with the ability to influence peers and customers.
3. Enthusiastic with a proactive attitude, comfortable on busy shop floors.
4. Strong problem-solving skills, able to work efficiently under pressure with empathy.
5. Tech-savvy, familiar with digital tools for transactions and customer service.
6. Passionate about fashion and our brand campaigns.
7. Excellent attention to detail.
8. A genuine love for fashion and representing AllSaints.
About the location
Our Exeter store has been open since 2007, typically trading from 09:30 to 18:00, with seasonal variations. It offers a warm, inviting environment, located about 15 minutes from Exeter St. David's station.
What we stand for
The Customer is the Boss: We work as one team to serve our customers best.
One Team: We collaborate and share ideas.
We Do What We Say We Will: We work with clear goals and outcomes.
We Are Responsible: We are self-aware and positive about the future.
* A wardrobe allowance to wear our clothes daily.
* Potential earnings from our team commission scheme.
* We are a disability-friendly employer.
* Employee discounts for you, family, and friends.
* Up to 25 days + bank holidays for less than 2 years of service; up to 28 days + holidays for over 2 years.
* Access to health plans, virtual GP, and support services.
* Additional benefits including gym discounts, wellbeing support, mental health resources, and more.
#WeAreAllSaints
We aim to build diverse teams and an inclusive environment where everyone feels valued and empowered. We are committed to equal opportunity and non-discrimination in all employment practices. Even if you don’t tick all the boxes, we encourage you to apply. Support and adjustments are available during the application process.
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