Customer Service & Administration Apprentice
Company: The Online Beauty Courses Worldwide
Location:
Tonbridge, full time in office
Hours: 37.5 hours per week
Salary: Apprenticeship wage (in line with national guidelines) £7.55 p/h £14,722
About Us:
The Online Beauty Courses Worldwide is a global training provider offering accessible, accredited beauty and wellness courses for learners around the world. From skincare and massage to advanced therapies like Japanese Head Spa, we empower individuals and professionals to upskill through high-quality, culturally respectful online education.
As we expand our global reach, we're looking for a proactive and organised Customer Service & Administration Apprentice to support our students and help keep our operations running smoothly.
Role Overview:
As a Customer Service & Administration Apprentice, you'll assist in handling student enquiries, updating learner records, managing digital course materials, and supporting day-to-day admin. This role is ideal for someone looking to build a career in business, customer service, or online education.
You'll be supported by a friendly, experienced team and gain valuable skills in communication, systems, and remote working.
Key Responsibilities:
Customer Service
* Respond to enquiries via email, chat, or social media in a friendly and professional manner
* Help learners with accessing courses, certificates, and account setup
* Follow up with previous and current students for feedback, support, and retention
* Provide clear, helpful information about our course offerings and processes
Administration
* Update and maintain student directories and internal databases
* Issue digital course certificates and track completions
* Assist with managing course bookings, payments, and enrolment data
* Keep digital files and course documentation organised and accurate
Online Course Operations
* Upload course materials to our platform(s)
* Assist with checking and updating course content and FAQ pages
* Support the team in coordinating international learners across time zones
* Help prepare reports and summaries related to learner activity and feedback
What You'll Learn:
* Digital customer service best practices
* Use of CRM and e-learning platforms (such as Teachable, Thinkific, or similar)
* Business communication and professional etiquette
* International operations and admin in a global training business
* Time and task management in a remote or hybrid setting
Requirements:
* Strong written and verbal communication skills
* Interest in beauty, wellness, or online education
* Good organisational skills and attention to detail
* Basic digital literacy (email, spreadsheets, file management)
* Reliable, positive, and eager to learn
Desirable (but not required):
* Experience in a customer-facing or admin role
* Knowledge of social media or online platforms
* Spanish speaking, bilingual
What We Offer:
* Full apprenticeship training and mentoring
* A supportive team and positive remote work culture
* Opportunity to grow into a permanent admin or customer success role
* Access to discounted or free courses
* Real responsibility and professional development from day one
Job Type: Full-time
Pay: From £7.55 per year
Ability to commute/relocate:
* Tonbridge TN9: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person