Client Relations Team PA – Private Clinic
Central London | Full-time
£29,000 - £30,000 per annum plus excellent benefits
Monday to Friday – Flexible shifts between 7am and 6pm
What’s on Offer
* 27 days annual leave + public holidays
* Pension scheme and a wide-ranging benefits platform
* Daily fresh fruit, weekly team teas & quarterly socials
* Ongoing training and development in a high-end healthcare setting
Are you polished, people focused and passionate about delivering an exceptional client experience? A prestigious private healthcare clinic in Central London is looking for a professional and personable Client Relations Assistant to join their front facing team.
About the Role:
As a Client Relations Assistant, you'll be the first point of contact for clients after their assessment booking, playing a key role in delivering a seamless, luxury experience. From phone conversations to in-clinic interactions, you’ll ensure each client is informed, reassured and exceptionally well cared for throughout their journey.
Responsibilities will include:
* Contacting clients ahead of appointments to confirm details and provide information
* Assisting with online portal access and pre appointment documentation
* Organising client schedules, including lunch orders, transport, and accommodation
* Managing enquiries and ensuring a warm, professional welcome on arrival
* Following up post-assessment to gather feedback and answer questions
* Coordinating with medical and operations teams to ensure efficient client flow
* Maintaining accurate client records and delivering first class service at every stage
Are you the right fit?
* Immaculately presented and naturally polished in communication
* Exceptional telephone manner and interpersonal skills
* Comfortable interacting with high-net-worth individuals in a luxury setting
* Highly organised, detail-oriented, and service-driven
* Warm, approachable, and confident with a proactive attitude
* Experience in private healthcare, luxury hospitality, high-end retail, or concierge services
This is a fantastic opportunity to be part of a small, close-knit team in a calm and beautiful clinic environment where excellence is the standard.