Main Activities
• Preparing demonstration equipment to OEM specifications, including visual checks, function tests, cleaning, and wrapping returning demo systems. Typical systems include C-Arms and Ultrasounds.
• Demonstrating a high level of accuracy in updating systems and records, including reusable Catalogue (FM) and DEMS.
• Reporting any defects or missing items to the Operations team and following escalation processes for performance issues, updating tracker reports.
• Liaising with the dedicated coordination team to ensure smooth call flow for all demo operations.
• Escalating service and performance issues to the Team Lead/Management when applicable.
• Recording and maintaining equipment test result sheets.
• Creating BOM (Bill of Materials) for new demo systems.
• Carrying out Pre-Delivery Checks on new systems as per customer requirements.
• Installing optional items to new systems as necessary.
• Assisting visiting customer engineers.
• Arranging calibration of test equipment.
• Completing engineering timesheets against systems/job references (FM).
• Managing customer tool kits, including ordering consumables and replacement tools from suppliers.
• Providing safety data sheets to the Health and Safety manager for chemical products.
• Keeping the demo workshop area clean, tidy, and organized.
• Managing and updating equipment details/configurations using FM and DEMS systems.
• Performing stock checks and working with auditors to verify locations.
• Undertaking Radiation Protection Supervisor responsibilities, including obtaining qualification (training provided).
• Maintaining and enforcing Radiation Procedures, including X-ray badge reports and processing.
• Adhering to the company’s Health & Safety policy at all times.
• Maintaining standards as defined in ISO9001 and ISO14001.
• Being flexible to undertake other duties as needed and working at other Rhenus sites if required.
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