Overview
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you!
Responsibilities
* Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
* Build a network of contacts with external providers and internal partners to manage projects and drive change.
* Account for the investigation and resolution of escalated enquiries & service issues.
* Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
* Use of thematic data analysis to improve agent performance.
* Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
* Participate in regional and global projects requiring partnership from agent banks and FMIs.
* Be responsible for incident and crisis management, leading external engagement through resolution and ensuring remediation following any agent bank errors.
Qualifications
* Knowledge of cash related products across the Payments and Markets LOBs.
* A good understanding of the impact of industry and market developments on agent banks.
* Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
* Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
* Excellent communication, negotiation, problem solving and influencing skills.
* Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
* Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
* Ability to shape and influence successful outcomes for J.P. Morgan.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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