We have an exciting opportunity for a Retail Operations Manager to join our Retail Team. This role will work closely with the Head of Retail Operations in growing the Club's retail revenues and profits by driving omni-channel developments. A key focus of this role will be to build and deliver the Club's retail operational strategy, ensuring we have the best-in-class end-to-end supply chain.
You will work closely and liaise with our supply partners to oversee product development and the approval process to ensure that the Club's merchandise is innovative and of the highest quality to drive revenue. You will also play a part in kit approvals and launches, ensuring they are managed in a timely and effective manner. Additionally, you will work closely with and manage part of the Retail Team, ensuring that service levels are achieved to a high standard.
Candidates should have previous retail operations experience, ideally in the sports industry, with a proven track record of driving growth in retail. Experience in managing or supervising a team to deliver outstanding customer experience is essential. The role requires outstanding organisational and planning skills, with the ability to adapt to changing conditions in a fast-paced retail and live events environment. You must be a confident communicator, capable of building relationships with internal and external stakeholders.
You need to be available to work flexibly as required, including matchdays, evenings, and weekends. A full UK driving licence and access to a vehicle are necessary for travel between our Club sites: Villa Park, the Bullring Store, London Office, and Bodymoor Heath Training Ground.
The Club is continuing its rapid growth both on and off the pitch, expanding our commercial footprint with an expanding Retail Department responsible for front-line selling, driving sales revenue, and maintaining high retail standards through both customer-facing and back-of-house operations.
There has never been a better time to join Aston Villa Football Club. We are building a family ethos and culture to be proud of, and we are realizing ambitious plans for the expansion and improvement of our world-class facilities. If you are excited by this challenge and want to contribute to our historic Club, you'll be pleased to learn about the staff benefits available to you. Please refer to our Staff Benefits booklet for more information.
Aston Villa Football Club celebrates diversity and embraces equal opportunities for all.
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