NUCO Travel Group | Operations Assistant
Job Title: Operations Assistant
Contract: Full-time
Location: Office-centric to our Cheadle Office in South Manchester
In-office policy: 3 - 5 days per week, depending on the time of year
Hours: 37.5 hours per week
Salary: £24,500 - £27,500 depending on experience, plus up to 15% annual performance bonus
Department: Operations - Staffing & Logistics
Reporting to: Resort Team & Delivery Manager
Role Overview
We are seeking a proactive and organised Ops Assistant to support the delivery and management of our resort team (representatives). This role is essential to ensuring smooth operations across recruitment, staff communication, travel planning, and general staffing administration. This is a highly rewarding role with strong opportunities for progression within the company.
The ideal candidate will be a strong communicator, tech-savvy, and able to juggle multiple priorities in a fast-paced environment.
Key Responsibilities
* Manage and respond to rep queries via email and WhatsApp.
* Assist with recruitment, including reading applications, scheduling and conducting interviews, and supporting recruitment marketing efforts.
* Support staff engagement and culture initiatives, including drafting team updates and coordinating rep communications.
* Assist with travel planning and booking for our rep teams.
* Coordinate and distribute key information to representatives.
* Distribute weekly rep feedback and ensure admin tasks are processed promptly.
* Track, manage, and dispatch staff uniforms.
* Keep our back-end systems up to date with the relevant data.
* Assist with delivery, logistics, and planning for our annual 3-day Rep Training Weekend.
* Support with rep allocations and ensure efficient cover for any last-minute staffing changes.
* Join the delivery team as a Resort Manager on our student ski weeks.
Skills & Attributes
Essential
* Highly organised with great attention to detail.
* Ability to motivate others through digital communications.
* Confident communicator in person and across email, phone, and WhatsApp.
* Comfortable using Excel/Google Sheets and able to learn new tools quickly.
* Ability to prioritise tasks and work under pressure during peak periods.
* A team player who takes initiative and enjoys problem-solving.
Desirable
* Previous experience in staffing or operations.
* Familiarity with travel planning or logistics.
* Experience in the snowports industry, preferably in student snowports.
* French speaker.
Working hours
Your main contracted hours will be 37.5 hours per week, based in our South Manchester office. Working hours may vary depending on the company's requirements, such as working abroad as part of the delivery team.
Benefits
We have won awards for being one of the Top 20 Businesses to work for in travel. Part of this is because we believe that not all benefits are quantifiable in a monetary sense. Here at the NUCO Travel Group, we like to ensure we are giving back on all levels:
Financial
Competitive salary and bonus (up to 15%)
Friends & family discount on ski holidays (and some treats, the longer you are with us)
Social
Regular “low-key” drinks after work and social opportunities
Several paid-for socials throughout the year and annual team-building trips, including Team Ski
Work
Flexible working environment
Clear career development and CV amplification opportunities
Exposure to senior leadership for training and mentoring
Extra holiday allowance for continuous service
Products & tools
Merch pack (T-shirts, SunGod sunglasses and beanie)
Discounts on a wide range of companies, brands and experiences
Health
Welfare work package
Our commitment to equality and diversity
NUCO is an equal-opportunity employer and prohibits discrimination and harassment of any kind. NUCO is committed to the principle of equal employment opportunity for all employees and to providing a work environment free from discrimination and harassment. All employment decisions at NUCO are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other status protected by the law. NUCO will not tolerate discrimination or harassment based on these characteristics. NUCO encourages all applicants to apply.
#J-18808-Ljbffr