Retail Relief Support Officer
West London
Pay: £13.50
Permanent – Flexible (8 Hours minimum)
Requirements: To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
- Protect customers and colleagues from physical and verbal abuse.
- Deterrence of violence and public order offences.
- Patrol the store and other areas and undertake checks in accordance with the site assignment instructions.
- Deterrence of till snatchers, trolley push-outs and other bulk thefts.
- Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed.
- Handle any difficult situations that arise in a safe and professional manner.
- Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
- Monitor the store CCTV where appropriate.
- Complete retrospective CCTV reviews focusing on shrinkage.
- Maintain a clean, tidy and properly dressed appearance wearing full uniform, Sainsbury’s name badge, and a valid SIA licence(s), identity badge.
- Understand and always implement the ‘Ways of Working’.
- Liaise with store management teams, giving clear and concise feedback.
- Liaise with Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Complete reports by recording observations, information, occurrences and surveillance activities using SMART.
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store losses.
- Report all incidents fully by the end of the shift using the SMART system.
- Wear and activate BWCCTV in accordance with company procedures.
- Ensure behaviours and situations that endanger the health and safety and well‑being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
Qualifications
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
- A full five year check‑able employment/education history.
- Experience delivering customer service.
- Excellent written and verbal communication skills.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast‑moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP on hand for you and members of your household, allowing expert advice by video or phone without leaving home. We offer financial wellbeing assistance through our Salary Finance scheme; for example, you may access 50 % of your earned pay before payday for a small fee, and we provide competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, *Choices*, allowing you to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more. We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10 000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work, with cash prizes up for grabs each month and a chance to win a top prize of £10 000 each year.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, please let us know.
Our Culture
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