Senior Operations Manager – Overview
We are looking for a Senior Operations Manager to join our team at Lyndon House, full‑time. This is more than a traditional managerial role: you will lead the operational delivery of NHS outpatient services, working closely with clinicians, back‑office teams, and partner organisations to ensure patients receive safe, efficient, and innovative care.
This is a dynamic, operational leadership role ensuring the delivery of high‑quality, community‑based NHS services. You will manage teams, oversee day‑to‑day operations, and collaborate with clinical and administrative staff to improve patient pathways and service efficiency.
Your responsibilities include leading the operational management of a portfolio of NHS services, particularly within surgical specialties; collaborating with clinicians, back‑office teams, and external partners to deliver safe, efficient, and patient‑focused services; overseeing service performance, governance, and compliance with national and local standards; and driving innovation and service improvements through digital tools, automation, and process redesign.
You will also manage, mentor, and develop large multidisciplinary teams, contributing as a confident and supportive leader who brings our CARE values to life in every decision, interaction, and initiative.
Your leadership will help shape patient pathways, improve service delivery, and develop systems and processes that enhance both patient and staff experience. If you are a problem‑solver who thrives in a fast‑paced environment and wants to make a real difference every day, this could be the role for you.
We are seeking an experienced operational leader with a strong background in healthcare service delivery, ideally within NHS or community‑based services. You will bring a proven track record of managing complex services and large multidisciplinary teams, with the ability to drive performance, quality, and continuous improvement.
About the Company
Modality LLP is a leading provider of NHS community outpatient services across multiple UK regions.
We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Expertise
* Over 15 years of experience delivering community outpatient services
* Partnerships with Integrated Care Boards (ICBs) and hospitals
* A diverse workforce including consultants, GPs with extended roles, specialist nurses, and allied health professionals
* Over 160,000 patient consultations delivered annually
* First consultations within a maximum of 4 weeks from referral, available 7 days a week across community locations
Benefits
* NHS pension scheme
* Minimum 27 days annual leave + 8 bank holidays (pro rata)
* Employee discounts and benefits scheme
* Employee Assistance Programme (EAP)
* Career development and education pathways
* Enhanced family‑friendly policies
* Flexible working options
* Wellbeing support initiatives
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