Highly regarded main contractor are seeking a Help desk coordinator to join their well-established team in Blackburn, on a permanent, part-time basis. This company work across construction, facilities management and susatainbility and have been established for over 30 years.Role and responsibilities: * Follow all Helpdesk procedures to meet service delivery and contractual KPIs. * Deliver excellent customer service via phone; handle all requests professionally and see them through to completions * Log calls and job requests in the system * Resolve queries at first contact where possible. * Allocate and dispatch jobs to internal teams and subcontractors. * Log jobs with correct priority and details for ‘right first time’ resolution. * Complete admin tasks as needed. * Prioritise workload using CAFM and review service issues daily. * Attend weekly job review meetings. * Raise purchase orders as required. * Track and close out PPMs with teams and contractors. * Actively monitor and manage reactive work orders. * Build strong working relationships with internal teams and external clients. * Comply with all company policies, including confidentiality and data protection. * Contribute proactively with ideas to improve the Helpdesk experience. * Hours: Monday & Tuesday: 8am-1pm & Thursday & Friday: 8am - 5pm (1 hour lunch)Requirements: * Handle all incoming and outgoing calls for contracts in a fast-paced Helpdesk environment. * Log calls and job requests in real-time using the system * Aim to resolve queries at the first point of contact whenever possible. * Assign and dispatch tasks to internal teams and subcontractors using appropriate channels. * Work within set SLAs to avoid any financial impacts on the business. * Prepare and distribute reports for both internal stakeholders and external clients. * Support general administrative tasks as required. * Use the system to manage and prioritise your workload, including daily issue reviews. * Participate in weekly review meetings with the onsite team to discuss open jobs and service updates. * Raise purchase orders as necessary. * Manage Planned Preventive Maintenance (PPM) jobs throughout the month, coordinating with departments and contractors for timely completion. * Salary flexible on experience.This is a Permanent position and Coleman James Ltd are acting as an Employment Agency