We are a busy, community-focused pharmacy dedicated to providing outstanding customer service, expert health advice, and a wide range of pharmacy services. Our team works in a fast-paced environment, serving a high volume of customers daily, while maintaining a friendly and professional atmosphere.
Role Overview:
We are looking for an experienced OTC Assistant to join our team. The ideal candidate will be confident in providing healthcare advice, efficient at managing customer needs in a busy setting, and proactive in supporting both front-of-shop and pharmacy services.
Key Responsibilities:
Greet, assist, and advise customers on non-prescription medicines and healthcare products
Recommend suitable OTC products, referring customers to the pharmacist when necessary
Operate the till and process transactions accurately
Restock shelves, maintain product displays, and ensure pricing is up to date
Check and receive deliveries, rotating stock to reduce waste
Promote pharmacy services such as flu jabs, blood pressure checks, and travel vaccinations
Support the pharmacy team with administrative and customer service tasks
Maintain high standards of cleanliness and presentation in the shop area
Follow all pharmacy SOPs, health & safety, and confidentiality guideline
Requirements
Essential:
Proven experience working in a busy pharmacy or retail healthcare environment
Medicines Counter Assistant (MCA) qualification (or willingness to complete it)
Excellent customer service and communication skills
Ability to work under pressure and manage multiple tasks at once
Positive, professional, and team-oriented attitude
Desirable:
Additional pharmacy qualifications (e.g., NVQ Level 2 in Pharmacy Services)
Familiarity with pharmacy PMR systems and stock control processes
Benefits;
Competitive pay based on experience
Training and development opportunities
Supportive team environment in a well-established community pharmacy
To Apply:
Send your CV and covering letter to M.sabetghalam@gmail.com with the subject line “Experienced OTC Assistant Application".
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