Job Title: IT Technician Location: Lowestoft and Great Yarmouth Hours: Full Time – 37 hpw Contract: Permanent Salary: Band F - £24582.00 FTE Are you experienced in IT and troubleshooting? Do you commit to delivering a high-quality service? Are you confident communicating with a variety of internal customers? At East Coast College, our IT team are an integral part of the student and staff experience, and we're looking for an IT Technician to join our team. Your knowledge of IT and ability to diagnose faults in a logical and methodical manner will allow you to continue to deliver the level of service that our experienced team provide. Support can range from account and login issues, diagnosis and fault finding, to computer software, operating systems, and equipment installation. Good written and spoken communication is a must due to the diverse range of internal customers you will encounter. What we need from you and the role; The ability to work as a team and with initiative Confidence in resolving issues, and escalating when unable to High level of customer service Level 3 in IT related technical subject East Coast College will offer you; 38 days holiday FTE (inc. bank holidays) Generous pension scheme – Employer contribution of 22% Excellent CPD opportunities Discounted use of Gym, Salon, and Restaurant For more information on this opportunity, or to receive the application in an accessible format contact recruitment@eastcoast.ac.uk. We reserve the right to close this vacancy early if we receive sufficient applications East Coast College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service. We require all staff at East Coast College to hold a Level 2 or equivalent in English and Maths, and be able to evidence this. We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for Staff and in accordance with our Data Protection Policy, which is set out on the College’s website. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.