Serco - AASC - Warrington Offices, WA3 7PB Warrington Office Mon – Fri / WFH Weekends £36,500 per annum Corporate Benefits Package We’re recruiting an experienced Service Delivery Manager (Out of Hours) to provide operational leadership across the AASC contract in the North West and Midlands & East of England regions. This is a key leadership role, responsible for managing Out of Hours Service Delivery teams and ensuring the effective co-ordination of service users, accommodation and property services. You will play a critical role in delivering a high-quality, compliant service in a fast-paced, 24/7 operational environment. What you’ll be doing Lead and manage Out of Hours Shift Leaders and Service Delivery Co-ordinators across multiple regions Take ownership of operational performance, service quality and contractual compliance Oversee administrative and scheduling processes across the full service user and property lifecycle Manage key service lines including AIRE, allocations and bookings, transport, repairs and property data Monitor volumes, capacity and performance trends, using MI and reporting to drive improvement Build strong working relationships with internal teams, suppliers and external partners Ensure all activity meets contractual KPIs, health and safety standards and Serco values What you’ll bring Proven experience leading and managing operational teams in a complex, time-critical environment Strong people management skills with a track record of improving team performance Excellent IT capability, including advanced Excel and database management Experience managing performance, data integrity and reporting Confidence leading change and improving processes across multi-site operations Qualifications & Requirements GCSE (or equivalent) in Maths and English Full UK driving licence and ability to travel across regions Willingness to work flexibly in an Out of Hours operational environment Successful completion of Counter Terrorism Check (CTC) and criminal record checks (role exempt from the Rehabilitation of Offenders Act 1974 and subject to Home Office approval) Why Serco We deliver essential public services that make a real difference. You’ll be part of a supportive leadership team, working in a role with genuine impact, clear accountability and opportunities to develop your career within a complex, nationally significant contract. A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer Up to 6% contributory pension scheme Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships Employee Assistance Programme The chance to make a positive difference A company passionate about diversity and inclusion Modern Corporate Office with free on-site parking aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.