Job Title: Collection and Litigation Specialist
Location:Watford
Salary: Competitive and based on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
Contributory Pension scheme
Private Medical Healthcare
Life Assurance
Dental Plan
Free eye tests
Annual leave purchase scheme
Social events
Refreshments
20 days annual leave with bank and public holidays on top
Perk box
Superb development opportunitiesAbout the position of Collection and Litigation Specialist:
We're delighted to be exclusively recruiting for a Collection and Litigation Specialist. You'll support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You'll work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes.
Responsibilities for the role of Collection and Litigation Specialist:
Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays).
Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate.
Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld.
Follow set processes to assess all available options and escalate cases outside mandate.
Manage loans approaching term end, discussing exit strategies and next steps.
Meet all SLA requirements and monitor performance.
Review and process third-party invoices, resolving discrepancies.
Handle all collections and litigation cases via phone, email, and post, ensuring timely and satisfactory resolution.
Collaborate with solicitors, receivers, and surveyors on litigation and complex case matters (e.g., defended claims, fraud, title issues).
Produce redemption figures and manage related queries in line with the process. Experience and skills required for the role of Collection and Litigation Specialist:
Loan servicing experience is essential with a background in Customer Service, Arrears Management, or Litigation within the mortgage sector (preferred).
Strong telephone communication and negotiation skills.
Excellent attention to detail with a logical, organised approach.
Able to work independently and as part of a team.
Proactive, self-motivated, and able to prioritise effectively.
Confident in managing challenging conversations and working under pressure.For more information regarding the role of Collection and Litigation Specialist, please get in touch with us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days